We strongly encourage all the visitors and customers to read all the terms and conditions before making any purchase, transaction or any deal with us. This is to avoid any dissatisfaction or inconvenience to both parties at the end of the day. Please spare some time to read all our regulations as stated below.


Terms and Conditions

  1. All prices quoted are in RM (Ringgit Malaysia)  exclude the delivery charge. The prices shown in USD (American Dollar) are outdated. Do not use the price in USD, however customer can pay using USD currency. (1 USD is approximately traded at 3.6 RM + 4.4% Paypal charge)

  2. All products shown on this website may vary from the images. Orders will only be sent once payment has been received.

  3. Eshop Xplore cannot be held responsible for orders being delayed by incorrect information or declined credit cards or any other unexpected reasons.

  4. Balloons: We reserve the right to substitute a similar balloon if your chosen one is out of stock or out of production.

  5. Chocolates and teddy bears may vary from that shown but will be the same quality and price value.

  6. A signature is required by the recipient upon the delivery.

  7. Some flowers may be substituted from the image shown due to season and availability of flowers by the local delivery florist but will be of the same value.

  8. Proof of Delivery of all Products is obtained by a signature on delivery. Duplicate Payments or Orders Cancelled will be refunded the full amount minus the 3% credit card transaction fee we have to pay.

  9. AM/PM and dates and preferred delivery times are not guaranteed. All efforts will be made to deliver on the specified date and time as requested.

  10. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

  11. Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date you acknowledge that flowers will be delivered via a local florist and in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full if undelivered. Your statutory rights are not affected

  12. All queries regarding disputed card transactions have to be referred directly to Paypal.

  13. All prices quoted are subject to changes without prior notice.

  14. All orders will only be processed after payment is completed and received in our account. All queries regarding pending transactions have to be referred directly to customer's bank.

Terms and Conditions of the website usage

  1. Access to and use of this site is provided by Eshop Xplore subject to the following Terms and Conditions.

  2. Use of this site constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site.

  3. Eshop Xplore reserves the right to change these terms and conditions at any time by posting changes online without prior notice.

  4. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes.

  5. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

  6. Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use.

  7. Any other use requires the prior written permission of Eshop Xplore.

  8. You agree not to adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose other than for your personal noncommercial use.

  9. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party.

  10. This site and the information, names, images, pictures, logos and icons regarding or relating to Eshop Xplore and its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

  11. In no event will Eshop Xplore be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.

  12. Eshop Xplore does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

  13. The names, images and logos identifying Eshop Xplore or third parties and their products and services are proprietary marks Eshop Xplore.

  14. Nothing contained herein shall be construed as conferring by implication, estoppels or otherwise any license or right under any trade mark or patent of Eshop Xplore, or any other third party.

  15. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

  16. If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

  17. If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately